At 1300 Melbourne Taxis, we aim to provide reliable and transparent taxi services across Melbourne. We understand that travel plans can change unexpectedly, so we have designed a clear cancellation and refund policy to ensure fairness for both our passengers and drivers. By booking our services, you agree to the terms mentioned below. This policy applies to all our services including Airport Transfer, Corporate Transfer, Hotel Transfer, Event Transfer, Parcel Delivery, and Wedding Transfer bookings.
- Cancellations made at least 2 hours before pickup time are eligible for full refund.
- Last-minute cancellations may incur a small service fee depending on driver allocation.
- No refund is provided once the driver has arrived at pickup location.
- Airport and pre-booked transfers may follow stricter cancellation timelines during peak hours.
- Refunds, if approved, will be processed within 5 to 7 business days.
- Passengers must contact support directly to request cancellation or refund assistance.
We encourage passengers to review their booking details carefully before confirming their ride. If your travel plans change, please inform us as early as possible so we can assist you better and avoid unnecessary charges. Our customer support team is available to help you with cancellations, rescheduling, and refund-related queries. At 1300 Melbourne Taxis, we value transparency, punctuality, and customer satisfaction. This policy is designed to keep our services smooth, fair, and reliable for every passenger across Melbourne. By following these guidelines, we ensure a better experience for both customers and drivers while maintaining high service standards always improving our quality service.
Donnybrook VIC 3064
